I just returned from there last week and I only have the highest of praise for the service that I received. If you own a Betti, ever though of getting a Betti, or simply want to get fit for a custom putter, this is the place. Ben Bradbury treats you like a tour player, but most importantly, like a friend. Great advice, great service, and a great product. If you place a value on any of the above, cost is a secondary issue. That being said, the costs are not the cheapest, but realtive to the value that you receive, I think this is the best bargain in golf.